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ServiceIQ
Showcase Workshop - iPad Sales Toolkit
ServiceIQ faced significant challenges in managing and distributing content across its industry sectors, including aviation, hospitality, retail, travel, tourism and museums.
Reliance on printed materials and a shared drive meant outdated resources were sometimes used in the field, resulting in inefficiencies and inaccuracies.
To address these issues, ServiceIQ adopted Showcase Workshop, an iPad-based digital platform that centralised content and enabled real-time updates. This transition reduced the print budget by 60–70% and improved sales team effectiveness by providing easy access to up-to-date materials.
My role was to project manage the scoping and development of the Showcase Workshop solution in collaboration with the Product and Design team. I also worked with the sales team to transition from paper-based collateral to the digital platform.
Responsibilities:
Scoping requirements for sales force to present material.
Research solutions that would fit our budget, IT and user requirements.
Selling in solution to Executive team.
Assisting with project management and wire-frames ensure the solution fitted requirements.
Results:
All Training Advisors now use Showcase and have applauded the ease of which they can present qualifications based on customers’ requirements.
Increase in the speed at which new qualifications are released to market and old qualifications are removed from market offering.
This has led to a dramatic decrease in printed material and costs by 60 - 70%.
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